Terms of Service

Terms of Service

Last updated: July 29, 2026

These Terms govern your use of stitchedhats.com and any purchase you make from us. By browsing this site or placing an order, you agree to them. Please read Section 6 (Custom Orders) and Section 7 (Content You Send Us) carefully — they contain the obligations most likely to affect you.

1. Who We Are

This store is operated by Stitched Hats, 2005 Walnut Hill Dr, Rowlett, TX 75088, United States. Throughout these Terms, "we", "us", and "our" refer to Stitched Hats. "You" refers to the person browsing the site or placing an order.

Contact: support@stitchedhats.com · +1 (214) 597-5681 · Monday–Friday, 9:00 AM – 5:00 PM Central Time.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order. By ordering you confirm that the information you give us is accurate and that you are authorized to use the payment method you provide.

3. Products & Descriptions

We work hard to describe our products accurately, but a few honest caveats apply:

• Screen colours vary. Monitors and phone screens render colour differently. The hat you receive may differ slightly in shade from the product photo.
• Washed fabric varies by batch. Our caps are washed and pigment-dyed for a vintage finish, which is a deliberately imperfect process. Slight variation in shade and fade between hats — even in the same colour — is a feature of the finish, not a defect.
• Embroidery is made by machine, not printed. Very minor variation in stitch placement between individual hats is normal.
• We may change, update, or discontinue any product at any time without notice.

Defects, misaligned designs, and hats that don't match your approved proof are not covered by the above and are fully protected under our Returns & Refunds policy.

4. Pricing & Payment

• All prices are in U.S. dollars and exclude shipping and applicable sales tax, which are calculated and shown at checkout.
• Prices may change at any time. The price that applies to your order is the price displayed at the moment you complete checkout.
• Payment is taken in full at the time of order.
• Pricing and typographical errors. If a product is listed at an obviously incorrect price due to a system or human error, we reserve the right to cancel the order and refund you in full, even after it is confirmed. We'll contact you before doing so.

5. Orders & Acceptance

Your order is an offer to buy. Our order confirmation email acknowledges receipt but does not constitute acceptance. Acceptance occurs when we begin production or ship your order.

We may refuse or cancel any order, and will refund you in full, where:

• The item is unavailable or a pricing error occurred
• We suspect fraud, an unauthorized transaction, or a chargeback risk
• Payment cannot be verified
• The custom content submitted violates Section 7
• We reasonably believe the order is for unauthorized resale

6. Custom & Personalized Orders

Custom work is the core of what we do, and it carries obligations on both sides.

Our obligations:

• We digitize your artwork into a stitch file and email you a digital proof showing the exact design, spelling, font, thread colours, and placement.
• We include two rounds of revisions free of charge.
• We do not begin production until you approve your proof in writing.
• We produce the hat to match the approved proof.

Your obligations:

• You are responsible for reviewing your proof carefully. Check spelling, names, dates, numbers, and layout before approving. We stitch exactly what you approve.
• Approval is final. Once given, the design is locked and production begins — the order cannot be changed or cancelled after that point.
• Errors present in a proof you approved are not our responsibility and are not refundable.

Final Sale. Custom and personalized items cannot be returned or exchanged for change of mind, because they are made specifically for you and cannot be resold. This does not limit your rights where an item is defective, damaged in transit, or does not match your approved proof — those are always covered in full under our Returns & Refunds policy.

7. Content You Send Us

This section matters. When you submit text, artwork, a logo, or a photograph for embroidery ("Customer Content"), you make the following representations to us:

• You own it, or you have permission to use it. You represent and warrant that you hold all necessary rights, licences, and permissions in the Customer Content, and that its reproduction on a product does not infringe any copyright, trademark, right of publicity, privacy right, or other right of any third party.
• You grant us a limited licence to reproduce, digitize, modify for stitching purposes, and embroider the Customer Content solely to produce your order. We claim no ownership of your artwork.
• You indemnify us. You agree to indemnify, defend, and hold harmless Stitched Hats and its officers, employees, and production partners against any claim, demand, loss, damage, or legal cost arising from Customer Content you submit, including any claim of intellectual property infringement.

Content we will not embroider. We reserve the absolute right to refuse any order, at our sole discretion and without explanation, where the Customer Content:

• Infringes a third party's copyright or trademark — including brand logos, sports team marks, entertainment characters, and licensed properties you do not have rights to use
• Promotes hatred, violence, or harassment against any person or group on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age
• Is threatening, defamatory, obscene, sexually explicit, or depicts illegal activity
• Uses another person's name, likeness, or photograph without their consent

If we refuse an order under this section, we refund you in full. Refusing an order is not an admission that the content is unlawful, and accepting one is not our confirmation that you hold the necessary rights — that responsibility remains yours.

8. Our Intellectual Property

All original designs, artwork, product photography, text, and other content on this site are owned by Stitched Hats or licensed to us, and are protected by copyright and trademark law. You may not reproduce, copy, resell, or commercially exploit our designs or site content without our prior written permission.

Purchasing a hat gives you ownership of that physical hat. It does not transfer any rights in the design embroidered on it.

9. Prohibited Uses

You may not use this site to: violate any law; infringe anyone's intellectual property; submit false or misleading information; transmit malware; scrape, harvest, or copy site content by automated means; interfere with the security or operation of the site; or resell our products in a manner that misrepresents their origin.

10. Shipping, Title & Risk

Delivery estimates are estimates, not guarantees. Processing and transit times are set out in our Shipping Policy.

Title and risk of loss pass to you upon delivery of the package to the carrier. That said, we do not leave customers stranded: if your order is lost or damaged in transit, our Returns & Refunds policy covers you and we will replace or refund it.

You are responsible for entering an accurate shipping address, and for any customs duties or import taxes on international orders.

11. Returns & Refunds

Our Returns & Refunds policy forms part of these Terms and is incorporated by reference.

12. Third-Party Services

This site uses third-party services for hosting, payment processing, shipping, analytics, and advertising. Their use of your information is governed by our Privacy Policy and by their own terms. We are not responsible for the content or practices of third-party sites we link to.

13. Disclaimer of Warranties

Except as expressly stated in these Terms and in our Returns & Refunds policy, and to the maximum extent permitted by law, the site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited under applicable consumer protection law.

14. Limitation of Liability

To the maximum extent permitted by law, Stitched Hats shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the site or any product purchased from us.

Our total aggregate liability arising out of any order shall not exceed the amount you actually paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Stitched Hats, its officers, employees, contractors, and production partners from any claim, liability, damage, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third party's rights — including through Customer Content you submit under Section 7.

16. Resolving Disputes

Talk to us first. If you have a problem, email support@stitchedhats.com before taking any formal action. Almost every issue we've ever had was solved with one email, and we would rather fix it than argue about it. We ask that you give us 30 days to resolve a dispute informally.

Governing law. These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Venue. Any dispute not resolved informally shall be brought exclusively in the state or federal courts located in the State of Texas, and you consent to the jurisdiction of those courts. This does not prevent you from bringing a claim in small claims court, or from exercising rights available to you under the mandatory consumer protection law of your place of residence.

17. General

• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of the business.
• Entire agreement. These Terms, together with our Shipping Policy, Returns & Refunds policy, and Privacy Policy, constitute the entire agreement between you and us.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier disruption, severe weather, supplier failure, labour action, or acts of government.

18. Changes to These Terms

We may update these Terms at any time. The "Last updated" date at the top reflects the current version, and changes take effect when posted. The Terms that apply to your order are those in effect on the date you place it. Continuing to use the site after changes are posted means you accept them.

19. Contact