Shipping Policy

Shipping Policy

Last updated: July 29, 2026

Every hat we sell is embroidered, and embroidery takes time before a package can even reach the carrier. So we split our delivery estimate into two separate stages — processing time (how long we take to make your hat) and transit time (how long the carrier takes to deliver it). Both are listed below so you always know what to expect.

Delivery Time at a Glance

Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays are not counted in either stage.

1. Processing / Handling Time

Processing time is the period between your order being placed and your package being handed to the carrier. It is not part of transit time, and no tracking movement will show during this stage.

How custom orders work: after you order, we digitize your artwork into a stitch file and email you a digital proof, normally within 1 business day. Your 1–2 day processing window begins once you approve that proof, not when you place the order. Two rounds of revisions are included free. The fastest way to get your hat sooner is to approve your proof quickly — a proof left unapproved for four days pushes your delivery date back by four days.

Order cutoff: orders placed after 2:00 PM Central Time (CT) begin processing on the next business day.

2. Transit Time

Transit time begins the day the carrier scans your package, which is when your tracking number goes live.

Transit times are carrier estimates, not guarantees. Weather, carrier backlogs, and peak seasons such as Thanksgiving and Christmas can add a few days beyond the carrier's control.

3. Shipping Rates

Rates are shown in U.S. dollars and apply to shipping within the United States. Your exact shipping cost is calculated and displayed at checkout before you pay — you will never be charged a shipping fee you have not seen first.

The $50 free shipping threshold is calculated on the merchandise subtotal after any discounts, and before taxes and shipping.

4. Where We Ship

We ship to all 50 U.S. states, plus Washington D.C., Puerto Rico, and U.S. military addresses (APO, FPO, DPO). Delivery to Alaska, Hawaii, Puerto Rico, and military addresses may take longer than the standard transit window.

For international destinations, available options and rates are shown at checkout. International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These are not included in our prices and are not collected by us.

5. Tracking Your Order

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves us. Tracking can take up to 24–48 hours to show its first scan — this is normal and does not mean your package is lost.

If your tracking has shown no movement for 10 business days, contact us and we'll open a claim with the carrier and replace or refund your order.

6. Address Accuracy

Please check your shipping address carefully at checkout. We ship to the address exactly as entered.

• If your order has not yet shipped, email us and we'll correct the address free of charge.
• If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll reship it once you confirm the correct address, with reshipping paid by the customer.

7. Lost, Delayed & Damaged Packages

• No tracking movement for 10 business days: contact us for a carrier claim, replacement, or refund.
• Marked delivered but not received: check with neighbours and around your property first, then contact us within 7 days.
• Arrived damaged: email a photo of the hat, the packaging, and the shipping label within 14 days of delivery. We'll replace it or refund you in full and cover return shipping.

8. Split Shipments

If you order several hats and one takes longer to produce, we may ship your order in more than one package at no extra cost to you. You'll receive a separate tracking number for each shipment.

9. Questions About Your Delivery

If you have a hard deadline — a birthday, a wedding, an event — email us before you order and we'll tell you honestly whether we can make it. We'd rather turn down an order than miss a date you were counting on.